About this FAQ
This FAQ covers most problems asked in the Wheel of Time forum.
It is NOT complete - for additional information please read to the release
notes and the GT FAQ
and see if your problem is covered there.
Please note that the last two patches are considered beta - they have
been throughoutly tested by us, but please use them at your own risk.
We have also released a NEW D3D patch with the latest D3D enhancements
that were inplemented after the release of the 333b patch. You can download
it here. This patch
should work with ALL versions of WoT.
Additonally Legend has released two new Arena maps and THUMB, a
tool to easily remap your Angreal keys. Please refer to the WoT.com
download page for more information.
Windows 2000 is NOT officially supported, but most people have
been able to get Wheel of Time running without problems on Win2k machines.
If WoT crashes on startup the copyprotection is probably to blame and you
might have success with a no-CD crack that removes the protection. Unfortunately
we are not allowed to provide the location of such a crack, you're on your
own there :]
Problem: The setup program stops installing when
it reaches the file 'Mission_10.wot'. Solution: You probably have a bad CD. Return your box to the
store and get a new CD.
Problem: There are two identical CDs in the box. Solution: There have been some isolated cases where one box contained
two CD1s or two CD2s. If you got a box like this take it back to the store
and get a new copy that contains a CD1 and CD2.
If your game crashes please open the file 'wot.log' in the
'system' directory and scroll to the bottom. You will find a batch of Critical
messages which describe the nature of the problem.
Problem: The game crashes after the intro movies
with an error that reads Critical: FString::Parse. Solution: This error indicates that something deep
inside your Windows installation got corrupted. The only known solution to
get WoT to work is to reinstall Windows (which would be a good idea,
anyway). We're working on a solution that doesn't require a reinstallation
Problem: The game freezes as soon as the
movies start playing/while the the movies are playing Solution: Please refer to the Movies
section of this FAQ.
Problem: The game crashes in Mission_08
(The Ways) when I am trying to enter the Shadar Logoth pocket. Solution: This is a rare bug that happens if you
save and load the level very often. Right now only a workaround is available:
Before entering the waygate to Shadar Logoth enter the console ('Tab')
and type the following commands killall machinshin (enter), ghost
(enter). Now fly through the waygate to the other side. Open the console
again and type walk (enter). Save your game. Everything should work
Problems with the copy protection
Problem: When I start the game I get the message
that CD2 is not in the drive, although it is. Solution: A few CDROMs are having problems with the copy protection
that WoT uses. If you're using a TEAC CDROM you will need to download and
install the latest firmware for the device at this adress.
We feel like we have a good handle on which bugs exist in
the game and what needs to be fixed. Please to not email us directly. If
you want to report bugs in an official forum (the message board on www.wheeloftime.com
for example) please do the following: If you're reporting a crash take
a look at the 'wot.log' file and post the Critical messages with your
problem. If you're having other problems make sure to post your system specs.
Play the game in 16bit mode. To do this you have to set the
Windows desktop to 16bit ("high color") mode.
Disable Detail Textures in the Hardware menu.
Disable Volumetric Lighting in the Hardware menu.
Defrag your harddrive. This will help especially when you got
a system with 96 or less MB of RAM.
Don't run any applications like virus scanners, ICQ etc. in
the background while you're playing. These programs can take up large amounts
of RAM that WoT needs.
The following tips might or might not work for you, depending
on your system configuration. Use them at your own risk.
Open the Advanced Options to change the following settings:
If you are using a Creative TNT2 Ultra try this: Start the 'Creative
Launcher', select Blaster Control Properties/Tweak/Advanced. Set the
Texture Cache Size to 0.
Go to Advanced/Game Engine Settings and increase the
value for CacheSizeMegs.
If you're using an ATI Rage 128, go to Rendering/Direct3D
Support and set UseTrippleBuffering to "False".
Problem: I can't switch to 16/32bit in-game. Solution: WoT uses the bit depth that your desktop is set to
as in-game color depth. To affect the game you have to change the Windows
desktop to 16 or 32bit.
Problem: The 3D view looks grainy and washed out. Solution: You're probably playing the game in 16bit mode. 16bit
D3D mode is faster, but looks worse than 32bit.
Problem: The game gives me an error that reads Mutual
exclusion prohibits this when I try to start the game. Solution: This is usually a sign that another application is
already using the Voodoo card. Only one Glide program can be run at a time.
If you don't have any other programs open that could be using your Voodoo
board your drivers might have gotten corrupted. Try reinstalling the Glide
Almost all problems encountered that have to do with movies freezing
or playing incorrectly are caused by an outdated install of Quicktime 4.0.
If you're having problems with movies your first action should be to completly
uninstall QT, reboot the computer and reinstall QT4.0 from the WoT CD1. This
will probably help fixing the problem.
Problem: The game freezes when the Movies are playing. Solution:
You might have accidently hit the Space bar. Space pauses the
videos, press it again to continue.
If you're connected to the internet your version of Quicktime
might try to automatically update QT. Use Alt-Tab to switch out of the game
and see if an "Update" dialog has popped up in the background. Do
not try to update QT like this. Uninstall it and reinstall from the WoT CD.
Problem: Movies run slow, have stuttering or no sound. Solution: Try setting your desktop to 16bit. If you have a 64MB
system make sure that no applications in the background are using any extra
RAM. If this doesn't help try installing the movies to your HD. Run the
setup program on CD2 to do this.
Problem: I installed the 333b patch, and now the cutscenes
aren't playing anymore! Solution:Your MoviePath might have be overwritten. Insert the
second WoT CD, right click on the icon and 'Explore' the CD. Run Setup.exe
and install the movies to your HD. You can also manually change the
.ini setting: open the file wot.ini in the ../WheelOfTime/System
directory and find the line that starts with 'Moviepath':
If you installed the movies on your HD change it to 'MoviePath=../Movies'
If you did not install the movies change the line to 'MoviePath=X:/Movies'
(where X is the letter of your CDROM drive.
Problem: The system crashes when playing a movie AND I'm
using a Matrox G400. Solution: The latest G400 drivers have a known problem with Quicktime
and desktops running in 16bit. Please read the release notes on the Matrox page and follow the directions
Problem: I can't create a server using the in-game
menus! Solution: You will not be able to start an MP server this way
without applying the server patch first!
Problem: I can't run a server without CD2 in the drive. Solution: You can start dedicated servers from the command line:
ucc server Arena_01.wot?game=WoT.giMPArena (ini=Arena.ini
ucc server Battle2_01.wot?game=WoT.giMPBattle (ini=Battle.ini log=Battle.log)
If you don't specify an .ini file the server will use whatever
settings were set in the game's Multiplayer menu. If you want to use
a different .ini file make a copy of the file wot.ini, open it
with a text editor and make the changes manually.
Problem: I can't set up a "listen" server / I want to run
a server and client on the same machine. Solution: WoT does not support listen servers, but you can run
a server and a client on the same machine (although it is not recommended).
When setting up the server use the Max Client Framerate setting
to specify how much of the CPU power the server is allowed to use. If you
leave it at 0 the client will claim all the processing power, making
the server very slow.
Problem: My server is very slow. Solution: WoT generates a lot more network traffic than conventional
DM games due to all the seeking missiles etc. A server should have enough
processing power to handle bigger games. A P2-266 will host up to 4 players
comfortably, for more players you'll want a bigger system.
Problem: Ping times are very high. Solution: As already mentioned WoT needs to create more network
traffic than conventional DM games to be able to handle all the seeking projectiles,
counterspells etc. This results in higher ping times, especially if the
server can't handle the amount of players that have joined. If a game becomes
unplayably slow try joining another server and see if your ping gets
better. Also check the next tip to see if you should change your netspeed.
Problem: The menus are missing an option to set my netspeed. Solution: You'll have to do this through the console: "netspeed
xxxx". 2600 is the default and recommended for modem users, 5000 for
ISDN and 10000 for DSL/T1.
Problem: The server browser gives me the messages ""Unable
to resolve Master.Gamespy.Net" (or something similar) and no servers show
up in the browser.. Solution: Try hitting F5 to refresh the list.
As stated in the setup program, the Wheel of Time editor ("WotEd")
is neither supported by GT nor Legend. But there are a lot of helpful pages
on the net that can help you to get the program running and to give you
help understanding the editor. Please note that none of these pages are affiliated
with Legend or GT.
Problem: The editor won't load because of missing
files. Solution: Go to the this help page on ShadarLogoth and download the fix.
Problem: I need help understanding the editor. Solution: ShadarLogoth.com has this tutorial
page for WotEd.
This site is not made by, and is in no way sponsored by, Legend Entertainment or GT Interactive. If you are looking for the official Wheel of Time site, please visit WheelofTime.com.